Courses: ITIL Courses

    ITIL Courses

  • ITIL® 4 Foundation

    3 Days
    ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4.
    Starting From $2,303.99 for group rates
    Online 31 Jul
  • ITIL® 4 High Velocity IT (HVIT)

    3 Days
    This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. This class includes an exam voucher.
    Starting From $2,303.99 for group rates
    Online 19 Aug
  • ITIL® 4 Specialist - Drive Stakeholder Value (DSV)

    3 Days
    This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. This class includes an exam voucher.
    Starting From $2,303.99 for group rates
    Online 16 Sep
  • ITIL® 4 Specialist Create, Deliver and Support (CDS)

    3 Days
    This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully. This class includes an exam voucher.
    Starting From $2,303.99 for group rates
    Online 21 Oct
  • ITIL® 4 Strategic Leader: Digital and IT Strategy (DITS)

    3 Days
    This course takes you on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise. This class includes an exam voucher.
    Starting From $2,303.99 for group rates
    Online 04 Sep
  • ITIL® 4 Strategist Direct Plan and Improve (DPI)

    3 Days
    This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction. This class includes an exam voucher.
    Starting From $2,303.99 for group rates
    Online 09 Sep